[RESOLVED] My season pass rewards progress has reset and I can no longer progress

-- UPDATE 20/11/2025 --Our team has been able to fix this issue. You should now be able to log back into the game. Happy merging, Lightkeepe...

Known Issues 1.6.0

🧙Our Sorcerers have been conjuring some magic behind the scenes, but some spells are trickier than others. As a result, there are some issu...

I get an error “A user with that session is already connected” when launching the game

We're aware that some players are having issues playing Twilight Towers as they encounter an error “A user with that session is already conn...

Unnamed Guild member with "Error" role

We're aware of a bug causing Guild members to appear with no name and an 'error' role. Our team is already on the case and working on a fix ...

I don't get my Promo Code rewards

We're aware that while redeeming some promo codes, players will not receive a confirmation message and may not see rewards after inputting t...

Known Issues 1.7.0

🧙Our Sorcerers have been conjuring some magic behind the scenes, but some spells are trickier than others. As a result, there are some issu...

I am having an error while Loading

We’ve heard reports from some Lightkeepers who are being turned away at the gates of Fernhollow with an unexpected error during login.We kno...

I can't progress through waves as the message "Open The Dragon Egg!" stays on screen over the wave button

We’ve received reports that some of our newest Dragon Eggs are being a bit... over-eager! 🐉A few players are seeing the 'Open The Dragon Eg...

The dragon egg hatchery timer is not working properly

We’re aware of a bug where the Dragon Egg Hatchery timer repeatedly resets, causing it to take longer than 24 hours to produce your eggs. Ou...