I haven't received my purchase

A missing purchase is usually caused by a payment error.  It's always worth refreshing the game, so please close and re-open Twilight...

In-Game Real Money Purchases

Twilight Towers may offer items, upgrades, or features that can be bought using real money. These purchases can include cosmetic items, virt...

How do you manage refunds?

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Spending Limits for Young Players

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I don’t recognize a purchase on my account. What should I do?

To report an unauthorized charge, you need to contact the payment processor (Google Play or App Store).Android:Report charges you don't reco...

All About Supply Crates and Bound Books!

Who left all those crates around Fernhollow? Hard to say, but sure enough, they’ve got some useful stuff within them. Each Supply ...

Drop Rates

The drop rates shown in game may be rounded to a few decimal places (for example, 0.12345% may be rounded to 0.12%). Due to space and f...