You have the right to request access to the personal data collected about you in game. This may include details such as your account information, gameplay history, purchase records, and communications.
How it works:
- Open a chat with support
- Select Account → Access personal information
- Follow the steps and confirm the request
Most requests are processed within 30 days, unless local laws require a different timeframe. If you request additional copies, a small administrative fee may apply.
If you created guest accounts that are no longer accessible to you, please follow the steps under I Want to Recover Access to My Lost Account.